Fire Facts – Frequently Asked Questions

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Question: How much gas is my pilot using?
Answer: A pilot will burn approximately 30 hours on a gallon of propane.

Question: Why is the wall above my fireplace hot?
Answer: The convection heat from the front of the fireplace will heat directly above it. the combustible temperature of wood is 400 degrees. If the wall was that hot you could not keep your hand on it.

Question: Why is my glass foggy or has a white film on it?
Answer: During start-up condensation, which is normal, forms on the inside of the glass and causes lint, dust and other airborne particles to cling to the glass surface. Also initial paint curing may deposit a slight film on the glass. It is therefore recommended the glass be cleaned two or three times with a non-ammonia cleaner. Ceramic glass cleaner is recommended. After initial use glass should be cleaned two or three times during heating season.

Question: My damper has a three inch hole in it. does it have to be fully open when I burn my gas logs?
Answer: Yes. Vented gas logs must be burned with the damper fully opened.

Question: I have glass doors on my fireplace. can I burn with them closed?
Answer: No. A fireplace takes room air for combustion. It is necessary for the air to flow through the fireplace opening for the exhaust gases to flow up the chimney.

Question: There is a black soot on my logs. Is this normal?
Answer: Yes - If they are vented gas logs. No - If they are a vent-free gas log, b-vent or direct vent fireplace.

Question: Is it normal to get an odor when I burn my gas logs?
Answer: When some fireplaces are new there is a curing period. Consult owners manual. In older fireplaces it may indicate a drafting problem and should be checked by a qualified technician.

Question: I have a fuzzy material under my logs. What is this?
Answer: It is rock wool and is necessary to give the appearance of a glowing ember.

Question: I was given a set of gas logs that were used for natural gas and I utilize propane. Can I use these logs?
Answer: In some cases you may be able to use them, but conversion will be required.

Question: My logs will burn for a period of time and then shut off by themselves. Why is this?
Answer: The problem could be overheating or a weak thermocouple or thermopile. This should be serviced by a qualified technician.

Question: Why is my pilot loud?
Answer: Adjustments can sometimes be made. Consult a qualified technician.

Question: How can I clean the soot off my vented gas logs?
Answer: The best way is with a product called anti-creosoot or log bright.

Question: How long will my 100 lb. tank of propane last?
Answer: Approximately fourteen to eighteen hours for 18”-24” vented gas logs.

Question: My fireplace is five years old. I’ve hardly used it and it’s not working.
Answer: It doesn’t matter how old a fireplace is. Spider webs and dust can cause problems.