Customer Service Evaluation

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In an effort to continue to improve our service we would appreciate a few minutes of your time to evaluate the service you have received and your general experience with Arizona Fireplaces. Thank you for completing this form with as much detail as possible.

First Name:
Last Name:
Email address
Date:
Name of Person(s) providing service (if known):
SALESPERSONS
Friendly Greetings?	4 - Excellent 3 - Good 2 - Fair 1 - Bad
Personal Appearance?	4 - Excellent 3 - Good 2 - Fair 1 - Bad
Product Knowledge?	4 - Excellent 3 - Good 2 - Fair 1 - Bad
Guidance to a successful purchase?	4 - Excellent 3 - Good 2 - Fair 1 - Bad
Follow-up during/after sale/installation?	4 - Excellent 3 - Good 2 - Fair 1 - Bad
Overall satisfaction?	4 - Excellent 3 - Good 2 - Fair 1 - Bad
SERVICE DEPARTMENT
Courteousness?	4 - Excellent 3 - Good 2 - Fair 1 - Bad
Promptness in scheduling?	4 - Excellent 3 - Good 2 - Fair 1 - Bad
Arrived on time?	4 - Excellent 3 - Good 2 - Fair 1 - Bad
Product knowledge?	4 - Excellent 3 - Good 2 - Fair 1 - Bad
Personal appearance?	4 - Excellent 3 - Good 2 - Fair 1 - Bad
Job cleanup?	4 - Excellent 3 - Good 2 - Fair 1 - Bad
Overall satisfaction?	4 - Excellent 3 - Good 2 - Fair 1 - Bad
DELIVERY PERSONNEL
Courteous and helpful?	4 - Excellent 3 - Good 2 - Fair 1 - Bad
Personal appearance?	4 - Excellent 3 - Good 2 - Fair 1 - Bad
Arrived on time?	4 - Excellent 3 - Good 2 - Fair 1 - Bad
Overall satisfaction?	4 - Excellent 3 - Good 2 - Fair 1 - Bad
PRODUCTS
Availability?	4 - Excellent 3 - Good 2 - Fair 1 - Bad
Quality?	4 - Excellent 3 - Good 2 - Fair 1 - Bad
Value?	4 - Excellent 3 - Good 2 - Fair 1 - Bad
Pricing?	4 - Excellent 3 - Good 2 - Fair 1 - Bad
Product performance?	4 - Excellent 3 - Good 2 - Fair 1 - Bad
How did you learn about Arizona Fireplaces?
Have you used our services before?
Will you return to or recommend Arizona Fireplaces? (select one)	Yes No
Was the care and operation of your purchase explained to you thoroughly?
Please share with us any ideas you feel might help us to improve our service to you and others:

Thank you for your comments. Please contact Denise Perry Williams at 602.243.6423 or dperry@arizonafireplaces.com for further assistance.